Front Office Operation
As the name suggests, this department deals with the first interaction that guests have with hotel staff upon arrival. The facade is indispensable in this industry since it can make or break reputations. Staff who are disciplined and polite, yet warm and friendly can immediately make a guest feel at home. This department delves into room reservations, advance bookings, walk-in guests, etc. Ensuring a steady and smooth turnover, this department gives the organization its highest share of revenue.
Students are given hands-on training in all aspects of accommodation management. Fidelio, a property management system that is used worldwide, is used for teaching to enable students to keep pace with the changing patterns of property management. Spacious lecture halls with simulation facilities have been provided to ensure effective training.
Furthermore, the department is proud of its expansive computer lab with individual work stations which facilitates the practice of students receiving individual attention while they master operating the Fidelio System.